Provide comprehensive operational and administrative support to enhance organizational efficiencyDeliver Level 2 operational support and advanced troubleshooting for escalated issuesIdentify and recommend opportunities for continual operational improvementsServe as custodian of standard operating procedures (SOPs)Support strategic initiatives and assist in designing frameworks to increase efficiency and improve service standardsEngage with stakeholders to define and implement service standardsCollaborate across cross-functional teams to meet operational requirements and targetsTrack and analyze incidents to identify and address recurring operational challengesDrive quality assurance initiativesAssist with procurement and manage vendor relationshipsConduct research and analysis to support critical business decision-makingPerform data management and documentation to ensure record accuracyPrepare comprehensive reports and supporting documentationIdentify opportunities for automation of day-to-day operational processesDesign and implement innovative automation solutionsProvide support for ad-hoc duties and assigned projects Minimum qualification: DiplomaExperience in developing and implementing Standard Operating Procedures (SOPs) and quality management frameworksBackground in IT is a preferred additional qualificationExcellent verbal and written communication skillsStrong analytical, problem-solving, and organizational skillsMeticulous with exceptional record-keeping and documentation abilitiesProactive and positive work attitudeDemonstrated willingness and capacity to learn new skills and technologies Industry: TechnologyLocation: Kaki BukitWorking Days: Monday to Friday