Provide operational and administrative support to ensure smooth day-to-day operationsPerform routine monitoring to detect any issuesAct as point of contact for enquiries, service requests and incidentsResolve basic issues according to standard operating procedures (SOPs) and follow through the escalation process as necessaryTrack all incidents to closure within service standardsPerform data management and documentation duties to ensure accuracy of recordsGenerate and prepare reportsSource for viable vendors and request for quotationIdentify opportunities for the automation of day-to-day operational processes such as data collection and trackingDesign and implement automation solutionsSupport ad-hoc duties and projects as assigned Candidates must possess at least a DiplomaSome background in IT will be an added advantageExcellent verbal and written communication skillsMeticulous, with excellent record keeping and documentation skillsPositive working attitudeWillingness and capacity to learn new skills and technologyFresh graduates are welcomed to apply Industry: TechnologyLocation: Kaki BukitWorking Days: Monday to Friday